Goods are classified as faulty if they are received damaged in any way, or where a manufacturing fault occurs within a reasonable time period from the date of purchase. Items that are damaged as a result of normal wear and tear are not considered faulty.
Purchases made online
For purchases made online, simply email us at firstname.lastname@example.org with the relevant information below, and we will do our best to respond to you and rectify your issue as soon as we can:
- A proof of purchase (receipt, bank statement, M.J. Bale account details, or if nothing else a date and location of purchase)
- A brief description of the damage that has occurred on your garment (Photos of the damage are helpful also)
- A brief outline of the uses, frequency of use and care practices relating to the garment.
- All relevant contact information.
Purchases made In-Store
Purchases made in store that are believed to be faulty can be returned to the location of purchase or your nearest store with your original receipt. The M.J. Bale team will review the garment & damage to assess if the garment is deemed faulty. Please note that this process cannot always be completed on the spot as multiple assessments may be required to reach an outcome. We thank you for your patience and will contact you back as soon as we can.