RETURNS AND EXCHANGE ELIGIBILITY
M.J. Bale happily accept refunds and exchanges* for change of mind purchases if your item(s) meet the following criteria:
- Full priced item(s)
- Purchased within the last 30 days with proof of purchase
- Still in its original condition with tags attached
- Unworn and unwashed
- No alterations or personalisation
*We do not offer refunds for change of mind purchases on sale item(s). Sale item(s) are only eligible for exchange.
Postage fees apply to all returns and exchanges made via online.
- Full priced styles purchased online can be returned and/or exchanged in-store or online
- Sale styles purchased online can be exchanged online only
While our store closures are in place we have a different process of processing returns for purchases made in store.
We are happy for you to send your product to our Head Office location as below and we can offer an exchange, store credit or refund for you so long as your return falls under our conditions outlined above. Please fill out a returns form and include transaction details, Bank transfer details, and highlight what products you wanted to exchange or return.
Full price styles are eligible for refund within 30 days and markdown styles are eligible for exchange only.
*Please note during this time there is delay between refunds being processed by Shopify and banks.
M.J. Bale does not offer refunds for change of mind on the following unless deemed faulty:
- M.J. Bale Gift Cards & Online Gift Vouchers
- Items purchased from our Warehouse/Laneway sale events
- Made-To-Measure, altered or personalised products.
Online purchases can be returned in-store or online. Postage fees apply to all online returns.
To return your online purchase via online:
- Pack the item(s) that you wish to return. Please pack the item(s) with care as it must be returned in resalable condition. Packaging and delivery expenses are not covered by M.J. Bale for change of mind returns.
- Download, print and complete the returns form to indicate the item(s) you are returning.
- Send your package with a completed returns form to our support office address:
M.J. Bale Online Returns
Level 2, Suite 2.16, 100 Collins Street
Alexandria NSW 2015
Our customer service team will contact you via email when your refund has been processed. Your refund should be processed within three (3) business days from when we receive your item(s). This time frame is subject to extend during sale and promotional periods.
AFTER PAY RETURNS
Afterpay returns must be done through the same avenue of purchase.
Any M.J. Bale items purchased from a Myer department store must be returned to the same store of purchase.
Any M.J. Bale items purchased through Myer's website can be returned through the Myer website or Myer store. Please review Myer's returns policy on Myer's website.
International purchases can only be returned online. Exchanges cannot be processed for international orders.
Goods are classified as faulty if they are received damaged in any way, or where a manufacturing fault occurs within a reasonable time period from the date of purchase. Items that are damaged as a result of normal wear and tear are not considered faulty.
FAULTY ITEM(S) RECEIVED FROM ONLINE PURCHASE
If you think you have received a faulty item from a purchase made online, please email us at firstname.lastname@example.org with the information below where possible and we will contact you as soon as possible:
- A proof of purchase
- A brief description of the damage that has occurred
- Images of the damage
- A brief outline of the use(s), frequency of use and care practices relating to the garment
- Relevant contact information
FAULTY ITEM(S) PURCHASED IN-STORE:
If you believe your item(s) purchased in-store is faulty, simply bring it to your nearest store for assessment accompanied with your proof of purchase. The M.J. Bale team will review the garment to assess if it is deemed faulty. Please note that this process cannot always be completed on the spot as multiple assessments may be required to reach an outcome. We will ensure to follow up with you on the results as soon as possible.
NEED MORE HELP?
If you still need more help on returning or exchanging your item/s, please feel free to call our customer service team on 02 9137 4927 or email email@example.com during our business hours:
Monday – Thursday
9:00 AM – 5:00PM (AEST)
9:00 AM – 4:30PM (AEST)