Returns Eligibility & Options
M.J. Bale happily accept returns for purchases if your item(s) meet the following criteria:
- Purchased within the last 30 days with proof of purchase
- Still in its original condition with tags attached
- Unworn and unwashed
- No alterations or personalisation
M.J. Bale does not offer refunds for change of mind on the following unless deemed faulty:
- M.J. Bale Gifts Cards & Online Gift Voucher
- Items purchased from our Laneway sale events
- Made-to-Measure, altered or personalised products
Returns Options
Option |
Full Priced Items |
Sale Items |
Refund |
Yes |
No |
Exchange |
Yes |
Yes |
Credit |
Yes |
Yes |
Exchanges are subject to availability: if you wish to exchange your item we strongly suggest that you place a new order for the exchange item and send your original item back to us for a full refund. If your original item is a sale item simple include your new order number on your returns form so that we know that you’re eligible for a refund.
If you still need more help on returning or exchanging your item/s, please feel free to call our customer service team on 02 9137 4934 or email service@mjbale.com during our business hours:
Monday – Thursday |
9:00 AM – 5:00PM (AEST) |
Friday |
9:00 AM – 4:30PM (AEST) |
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