What is your Returns Policy? – M.J. Bale Helpdesk

OUR GUARANTEE

M.J. Bale aims to provide our customers with an exceptional shopping experience. We understand that there may be rare occasions where shoppers are not completely satisfied, and it is important for us to hear your feedback. Simply email us your questions or call us at (02) 9137 4927 Monday to Friday 9:00am - 5:00pm (AEST) and we will be happy to attend to your needs.

SOLD OUT ITEMS

If an item you have ordered is out of stock, you will have the option of exchanging it for a similar item (where applicable) or simply have it refunded. No additional postage charges apply. We attempt to locate your item from a store, within reason and if its available.

RETURNS, REFUNDS & EXCHANGES - AUSTRALIA

Returns

If you have changed your mind about your full priced purchase, M.J.Bale will be pleased to offer you a refund or exchange provided that:

The item is in original condition and is unwashed, unworn, unused and has not been altered or personalised
Presentation of the original invoice or receipt within 30 days of purchase

Refunds or exchanges of online purchases may be made in person at a M.J.Bale store (with exceptions) or by post (See online returns below).

Refunds will be processed using the original method of payment. EFTPOS/Credit Card refunds must be processed against the card used to make the original purchase.

Please note the following exceptions:

PayPal orders can only be refunded against a credit card in-store.
Afterpay orders must be returned to head office for processing refunds on full priced items.

Faulty Items

As a consumer, you are entitled to the benefit of statutory consumer guarantees in respect of items purchased from M.J. Bale at any of our stores including product purchased at a M.J.Bale outlet store. In accordance with Australian Consumer Law, if the item has a major failure, you may seek a refund or exchange.

Sale Items & Multi-buy Offers

All discounted product including items bought with promotion codes online or part of a promotion in-store/online, sale items and multi-buy offers are non-refundable for change of mind, unless received damaged, faulty or sent incorrectly. We are pleased to offer exchanges for all items on promotion, sale or purchased as a multi-buy offer to the value of items returned/exchanged within a 14 day period from purchase. This policy also applies to Click & Collect and Afterpay orders. At this time, our website does not provide online store credit. You can obtain a store credit note (to only be redeemed within store) if exchanging/refunding at any of our Premium/Outlet stores. Head office refunds/exchanges can take up to 7 business days for processing. The first exchange shipping cost is complimentary, however any additional exchanges made after the first one, will incur a shipping cost of $12.50 (domestic) or $30 (international).

Special Exceptions

Please choose carefully as we do not offer exchange or refund on the following items unless the item is faulty or where otherwise required by law:

M.J.Bale Gift Cards & eGift Cards
Made-to-measure and altered garments
Personalised products
Any items purchased from our Warehouse/Laneway Sale events

RETURNS OPTIONS - AUSTRALIA

Download return form here*

EXPRESS POST

Place your items in a Express Post envelope, along with the Return Form, filled out with your exchange preference.

Address your package to:
ATT : M.J. Bale Online Returns
Level 2, Suite 2.16,
100 Collins Street
Alexandria NSW 2015

(Please ensure all returns are sent via registered post and keep a copy of your tracking number, as we cannot be held liable for return parcels that do not arrive.)

RETURNS, REFUNDS & EXCHANGES - INTERNATIONAL

For M.J.Bale online purchases where we have been notified by email within 7 days of receipt of the goods, that are not worn, used or damaged, we will be delighted to offer a full refund* (excluding delivery fees) or exchange, provided all tags remain attached to the garment. *All sale and multibuy items are non-refundable, unless received damaged or sent incorrectly. Suit multibuys are exempted, and are eligible for a full refund, with valid reason. All full-priced, sale and multibuy items are eligible for exchanges. Simply refer to 'How to Return' for more information.

All full-priced, sale and multibuy items are eligible for exchanges. Simply refer to 'How to Return' for more information.

HOW TO RETURN

Please return your goods via international air post or your preferred courier service, with the Return Form included with your order. Please note that all international return shipping costs are the responsibility of the customer.

Shipping for your exchange will be at our standard international shipping rates.