What is your Returns Policy?

Returns Eligibility & Options

M.J. Bale happily accept returns for purchases if your item(s) meet the following criteria:

• Purchased within the last 30 days with proof of purchase
• Still in its original condition with tags attached
• Unworn and unwashed
• No alterations or personalisation

M.J. Bale does not offer refunds for change of mind on the following unless deemed faulty:

• J. Bale Gifts Cards & Online Gift Voucher
• Items purchased from our Laneway sale events
• Made-to-Measure, altered or personalised products

Returns Options

Exchanges are subject to availability: if you wish to exchange your item we strongly suggest that you place a new order for the exchange item and send your original item back to us for a full refund. If your original item is a sale item simple include your new order number on your returns form so that we know that you’re eligible for a refund. 

If you still need more help on returning or exchanging your item/s, please feel free to call our customer service team on 02 9137 4934 or email service@mjbale.com during our business hours: