How do I process an exchange?

We have 2 options available if you wish to exchange your full-priced or sale item:

1. Return your item via in-store

Take your item along with your proof of purchase to a store near you to exchange it for a different size or product. Please note that not all stores will have your required size or product, so it is best to reach out via our online chat, email - service@mjbale.com, or call the store before heading in. 

2. Return your item via post

If you cannot get into a store to exchange your item, we suggest repurchasing the correct item you are wanting to exchange to save on missing out. Once you have processed the new order, return the incorrect item via post to the below address: 

M.J. Bale Online Returns

Unit 24, 115-151 Dunning Avenue,

Rosebery, NSW, 2018

Please include on the Return Form your new order number, so we know to process a refund for the incorrect size/item. 

*If the product you are wanting to exchange for is not available online - please reach out to service@mjbale.com and we will be able to assist!*